A new screen will pop up. If you have an iphone x or later or an.

Thermostat E
Nest home away not working iphone. Ive gone to work the past two days and although i have homeaway assist turned on and connected to my phone it is now over two hours since i left my house and my thermostat is still in home mode. Go to homeaway assist settings in the nest app. Log my partners account out from all devices restart those devices in this case its just her phone and have her log in to nest from a desktop. The nest app needs this feature turned on for homeaway assist to work. Tap on ok at the bottom. Make sure that background app refresh is enabled and switched on for the nest app.
Deactivate homeaway assist on my phone. Log in on her phone and check whether the status is still away. In fact if you arent specifically using the. If its not right skip down to the general troubleshooting. Start by opening up the nest app on your phone and tapping on the settings gear icon in the top right corner of the screen. Tap on what decides if youre home.
Tap on the toggle switch that appears. Come august those with nest devices may find that they cant be controlled anymore and that creating connections or smart scenes arent possible. Check to see if homeaway assist is reporting whether youre home or away correctly. Switch the status manually from home to away and check whether it updates ok. Tap on use phone location. Homeaway assist not working on thermostat i installed a 3rd gen thermostat on friday.