They should be both turning on. Did you reset the modem when you connected it.

Can Connect To Wireless Router But Not To The Internet
Router won t connect to modem. There is a page on the router setup for that. Check both internet and lan 1 leds. That is the job of the router. Put the ethernet cable into the only ethernet port on the back yellow and attach the other end to a computer or a router. You said the computer can connect to the internet when connected directly to the modem. The modem doesnt give out ips.
Is this the first time you are connecting it or has it worked in the past. If not try another cable and check the leds again. Connect an ethernet cable to the internet port and the other end of the ethernet cable to port 1. To access the router page. Router wont connect to modem i recently moved and recieved a new modem from specrtrum. Open a browser typed in 19216811 on the address bar a login page will come up leave the username blank and type admin for the password.
Try removing power from both the modem and router. If that is the case check to make sure the router doesnt have a static address and is getting the proper dhcp address. Check your wireless router settings. Also you may need to give the router the mac address from your pc if it had to be registered when you first got the service. Make sure that your. Can you ping a website when connected through the router.
If after resetting the router by. The lights that light up on my router are the wireless light the wired light and the router light. Once inside the router page select pppoe for the internet connection type under setup tab then save the settings. Then power up the modem and once it has finished booting power on the router. I have an older netgear router that will connect to modem fine. Router wont connect to modem 1.
My orbi will not connect to the internet. It wont connect to my modem nor will it connect to the internet but the network connection. The router will use the wan port to connect to the dcp3008.